Frequently Asked Questions during COVID-19 pandemic

Delivery Lead Times - Please note that due to increased demand and the strain on infrastructure outside of our control, delivery times may take longer than usual.

Why are some items taking longer to ship? Due to the events surrounding COVID–19, we have seen a significant increase in online shopping as well as the demand for health & safety items and commodities. Many manufacturers have placed their products on allocation in order to serve hospitals and other first responders on the front lines of the current crisis. These factors have resulted in some of our delivery promises taking longer than usual but know that we are working tirelessly to source and fill orders in the order that they were received.

Is it possible to reduce contact with drivers? We are practicing no-contact delivery to ensure the health and safety of both our customers and employees. Please note that at this time our delivery specialists are not taking signatures for deliveries. Photographs of your delivery can be found and tracked on the "Where’s My Stuff" section of your Customer Dashboard. You can also identify a safe location where the driver can leave your package in the delivery instructions field.

Where can I track my order on wbmason.com? Delivery information can be found and tracked on the "Where’s My Stuff?" section of your Customer Dashboard. If an order includes multiple items, each may have separate delivery dates and tracking information.

Can Returns still be processed? Returns can still be requested and processed on the Returns Center or with customer service.

If I order furniture to my residence will it come assembled? No, any furniture items delivered to a residence will come in the original manufacturers packaging. Assembly is not included.

Additional Fees may apply for residential delivery. Certain items may not be available for residential delivery including but not limited to furniture items and fire proof files.

Can I still shop from your WhattaBargain! Retail Stores? Yes, WhattaBargain! stores are open, but by appointment only. If you would like to visit one, please reach out to your sales representative found on your customer dashboard to inquire about setting up an appointment. For all other WhattaBargain! inquiries please contact Peter.Davekos@wbmason.com

WhattaBargain! - Our WhattaBargain! stores are open, but by appointment only. If you would like to visit one, please reach out to your sales representative, who can be found on your dashboard, to inquire about setting up an appointment.

Credit Approval All orders are subject to credit approval and may require partial or full prepayment if order exceeds credit limit. Orders may be held until existing outstanding balances have been paid. Some items may require prepayment at the time of order.

COVID-19 Returns - Due to the COVID-19 virus certain items will be final sale only. This measure is being taken for the safety of our employees and all of the customers we deliver to. Final sale items include but are not limited to:

  • Hand Sanitizer/Dispensers
  • Soaps/Dispensers
  • Facial Masks
  • Gloves
  • Gowns
  • Face Shields
  • Thermometers
  • Personal Protective Equipment
  • Counter Top and Cubical Shields
  • Sanitizing/Disinfectant Cleaners
  • Wipes
  • Paper Towels
  • Toilet Paper
  • Food, Beverages, and other Perishables
  • Food Service Containers
  • Items purchased in bulk related to COVID-19
  • All other items related to COVID-19

For additional return details visit W.B. Mason’s Return Policy.

Is it safe to receive deliveries? For guidance on Coronavirus, please refer to the World Health Organization Website.

W.B. Mason Company extends warm wishes of good health and safety to all during this difficult time.

Thank you!